Frequently Asked Questions

What is Blue Light?

Blue light is a color on the visible light spectrum that can be seen by human eyes. Studies have begun to show that overexposure to this type of light can cause Computer Vision Syndrome - also referred to as Digital Eye Strain. Its common symptoms include neck and shoulder pain, eye strain, headaches, dry eyes, insomnia, and blurred vision.

Do you offer Prescription?

See the world clearer with Gleam's Prescription Eyeglasses Collection. From chic heart-shaped to classic round and bold square frames, our collection offers fashion-forward designs to suit every face and style. Discover the perfect pair to complement your individuality – Shop our collection now!

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that has your tracking information inside. If you cannot find your shipping confirmation email, please check your spam/junk folder. If it isn't inside there and it has been more than 2 business days since you placed your order, fill out the contact form here and we can help you locate it.

When will my order be shipped?

We pack and dispatch orders in 1-2 business days- excluding public holidays.

Rates For USA Domestic Shipping 

  • We offer Free Shipping on all orders in the continental USA. Orders ship as USPS First Class Mail. 

Rates For International Shipping 

  • Shipping rates are calculated based on distance traveled, guaranteeing fair pricing reflective of the shipping distance to your doorstep.

Our Processing Times 

  • Non-prescription Orders: Orders are typically fulfilled within 1-2 business days.
  • Prescription Orders: Orders requiring prescriptions are typically fulfilled within 14-16 days.

Our Transit Time 

  • USA Domestic Shipping: Expect delivery within 4-7 days from the date of shipment.
  • International Shipping: Transit time varies based on destination country.

How do I care for my eyewear?

Link to Eyewear care page

Do you offer wholesale?

Yes, link to Faire wholesale page.

Where are your eyewear made?

Currently our eyewear is ethically made in China. This includes but not limited to the working conditions within our production locations and the treatment of factory employees. We value being a brand that strives to keep our environment safe, and that includes taking care of those who work for us or our partners.